Privacy Policy

Copyright
The copyright for all content, texts, images, and videos on this website is owned by Hotel Interlaken. Any reuse without prior consultation is not allowed.

Data Protection
All texts and links have been carefully checked and are continually updated. We strive to provide correct and complete information on this website, but we do not assume any responsibility, guarantees, or liability for the accuracy, completeness, or timeliness of the information provided through this website. We reserve the right to change the information on this website at any time without prior notice and are not obligated to update the information contained herein. All links to external providers were checked for accuracy at the time of inclusion, but we are not responsible for the content or availability of websites accessible via hyperlinks. The provider of the site referenced is solely responsible for any illegal, erroneous, or incomplete content, and for damages resulting from the content of linked pages. This includes direct, indirect, or financial damage, or any other loss caused by data loss, downtime, or other reasons.

We cannot guarantee the security of data transmission over the Internet, especially as there is a risk of third-party access when transmitting data via email. We expressly object to the use of contact data published in the imprint by third parties for advertising purposes. The operator reserves the right to take legal action in case of unsolicited advertising or informational materials. Should any provisions or formulations of this disclaimer be ineffective or become ineffective, the remaining provisions will remain unaffected in their content and validity.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies,” which are text files stored on your computer to enable analysis of your use of the website. The information generated by the cookie regarding your use of this website is typically transmitted to and stored on a server in the United States. However, if IP anonymization is activated on this website, Google will shorten your IP address within European Union member states or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activities, and provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You can prevent the storage of cookies by adjusting the settings of your browser software; however, please note that in this case, you may not be able to fully use all features of this website.

Processing of personal data by aleno – our online reservations system

Collection of guest data for reservations
To enable us to accept and manage online reservation requests via our website, we use the restaurant management system aleno, which is offered by aleno AG, based in Switzerland. The use of aleno enables us to collect personal information about our guests (‘guest data’) electronically. The guest data is the following information:

First name and surname
Telephone number and email address
Number of persons, time and date of the desired visit
Home address (optional)
Company name (optional)

The collection of guest data enables us to process your reservation request and ensure that the table you have requested is reserved in your name and that we can contact you if necessary. The legal basis for the use of aleno for the electronic recording of reservations is the protection of our legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR.
The guest data collected by us is not automatically deleted after the reservation has been made, but is used to create a personal guest profile.
You have the right to request the deletion of your guest data at any time. If the deletion takes place before the date of the reservation, the corresponding reservation will be automatically cancelled.

Collection of credit card information for reservations
Online reservation requests are only binding once we have confirmed the table, date and original time by e-mail or telephone. We reserve the right to request a credit card as a guarantee of payment to ensure that we do not incur any losses in the event of an unexcused no-show. We collect the following information (‘payment information’):

Name of the issuer of the credit card
Name of the holder of the credit card
Expiry date of the credit card
Credit card number and verification code

If you enter your payment information when making an online reservation request, the information is automatically anonymised by aleno. This means that the payment information is not personal data within the meaning of the Federal Act on Data Protection (FADP) or the EU General Data Protection Regulation (GDPR). The payment information is also transmitted directly to the hosting provider of aleno AG. For this reason, we do not have access to the anonymised payment information and do not store it on our system.

Creation of guest profiles
We use the guest data collected when accepting and making an online reservation to create a personal profile for our guests in the aleno restaurant management system (‘guest profile’). This enables us to use the guest data to personalise our services.
After your visit to our restaurant, we reserve the right to add further personal data to the guest profile to enable us to further personalise our services (‘profile data’). This profile data includes the following information:
Personal data to individualise guests, including preferred language, allergies and special requests, birthday, customer category and status. Information about past restaurant visits, including time and date of visit, length of stay, number of guests, type and location of table, amount spent and any no-shows.
Consolidated information on all previous restaurant visits, including total number of visits, total amount spent and total number of no-shows.

The creation of a guest profile and the collection of profile data enables us to tailor our services to you and thus ensure that you feel at home with us and that we can cater to your individual wishes. The legal basis for the use of aleno to create a guest profile is the protection of our legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR.
The guest data and profile data contained in the guest profile are deleted or anonymised as soon as they are no longer used for their original purpose.
You have the right to request the deletion of your guest profile and the guest data and profile data it contains at any time.

Responsibility and further information
When collecting and processing guest data, payment information and profile data in connection with the use of the aleno restaurant management system, we are considered the controller within the meaning of Art. 4 (7) GDPR, who decides on the purposes and means of processing the personal data collected and is responsible for ensuring and fulfilling the rights of data subjects.
The guest data, payment information and profile data are transmitted to aleno AG after they have been collected and processed by aleno AG. aleno AG is to be qualified as a processor within the meaning of Art. 4 No. 8 GDPR, which processes personal data on behalf of the controller. For this reason, we have concluded a contract with aleno AG for commissioned data processing and thus fully implement the requirements of the GDPR when using aleno.
Further information on the collection and handling of your personal data in connection with the use of aleno can be found in aleno AG’s privacy policy.